Tecan has launched a set of new global service contracts under the brand name Te-Care, to offer consistent service across the world to customers in the life science research, forensics, clinical diagnostics and academic markets. Te-Care contracts provide optimal reliability, lifetime and productivity of customers’ Tecan systems, with access to a global network of experienced, certified field services engineers and applications specialists. The flexible range of Te-Care contracts, which can be tailored to suit customers’ preferences and requirements, include the Te-Care Complete Contract, Te-Care Maintenance
Contract and Te-Care Repair Contract. The Te-Care Complete Contract optimises the performance and uptime of customers’ systems with regular support, covers maintenance and repair and eliminates unexpected service
expenses.