The appointment by Copley Scientific of a new service and calibration engineer comes at a time of increasing sales and reinforces the company’s commitment to customer support. Paul McNulty, a field/service engineer with 19 years experience, will undertake on-site installations, qualifications (IQ/OQ/PQ), preventative maintenance and calibrations. Copley Scientific has introduced a range of semi-automation products in response to the pharmaceutical industry’s need to reduce the time and manual input associated with inhaler testing. Units such as the Andersen and Next Generation Impactor Sample Recovery Systems (A-SRS and N-SRS) are now increasingly used to dramatically improve productivity. Continuous improvement in all aspects of the business is an essential part of the Copley Scientific approach, as recent ISO certification to the very latest ISO 9001:2008 standard demonstrates.